Refund policy

ORDERING 

To place an order with us, simply click the banner that appears on the home page (if you’re looking for a wallet), or you can click the “Wallets” tab in the navigation bar at the top of any page.

Once you’re there, simply enter a quantity, click “Add To Cart,” and when you’re ready to check out, you can do so by visiting your shopping cart in the upper right-hand corner of any page, and following the instructions there.

Note: Trayvax Enterprises reserves the right to refuse any order and refund in full.

SHIPPING & DELIVERY

All Trayvax orders placed using free standard shipping are shipped within 1 to 2 days of receiving payment.

Please note that we are not responsible for failed shipments that result from incorrect shipping addresses, so we ask that you double-check your shipping info before submitting to avoid any problems with delivery. If you’re checking out with Paypal, you’ll want to be extra careful, as it may use a billing address by default. If you notice your address is wrong following placing your order, don’t worry, simply shoot us an email at support@trayvax.mom or give us a call at 360-738-8210 and we can easily fix it for you. Once the package leaves our hands, unfortunately, there is nothing we can do from that point.

INTERNATIONAL SHIPPING

At Trayvax we ship packages internationally. Keep in mind we are unaware of your local laws and you, the customer, assumes all shipping risks. Once the package leaves our hands there is nothing we can do from that point. All international mail is shipped via FedEx International Priority. We will not stretch the truth or under declare values on any packages. Note: Customers are responsible for all customs and duty fees when importing products into their country.

LOCAL PICKUP

If you are in the Bellingham, WA area, shoot us an email at support@trayvax.mom or give us a call at 360-738-8210 and we will figure something out!

RETURNS & REPLACEMENTS

All Trayvax returns and exchanges require proof of purchase (e.g., copy of PayPal receipt, order #, name or email on order, etc.)

RETURNS:

Returns are accepted up to 30 days from when the product is delivered.

We do not accept returns on engraved orders. All international sales are final (including international military bases - APO/FPO).

All returns require a proof of purchase from Trayvax (e.g., copy of PayPal receipt, order #, name or email on order, etc.)

DEFECTIVE:

Trayvax will cover any additional shipping costs to repair and return wallet or send out a replacement part/wallet, depending on the situation.
Pictures may be required before return shipping label and RMA (return merchandise authorization) are issued.

REPLACEMENTS

Trayvax will cover additional shipping costs to either repair or replace the product, or send out a replacement part/product, depending on the situation.
Pictures may be required before return shipping label and RMA (return merchandise authorization) are issued .

WARRANTIES

Every Trayvax wallet comes with a 65-Year Heirloom Warranty. We take pride in our craftsmanship and work hard to make every wallet with longevity as a priority. We don’t cut corners, we don’t compromise, and if your wallet falls apart due to materials or craftsmanship, we'll fix it and return it or simply send you a replacement.

We will replace:

Anything that makes the wallet unusable (e.g. broken strap, missing grommet, broken paracord, bent plate, torn leather, broken rivet, etc.)
Trayvax does NOT cover normal wear and tear (e.g. scratches from dropped wallet/key scratches, chipped paint, dirty strap, discoloration, etc.)

PAYMENT, PRICING & PROMOTIONS

We accept all major credit cards except American Express, as well as Paypal and Amazon Pay.

We offer a discount for customers in the military or law enforcement (including police, fire, and EMT,) through ID.me.